Introduction
These Acceptable Use Terms (the “Terms of Use”) govern access to and use of the services provided by CENTRALIO TECHNOLOGIES INC. (“Centralio”). Please read these Terms of Use carefully before using the Services. By accessing or using the Services, you agree to be bound by these Terms of Use. If you do not agree with these Terms, please discontinue use of the Services immediately. Centralio reserves the right to modify these Terms of Use from time to time. It is your responsibility to periodically review the Terms of Use, as continued use of the Services after any changes constitutes acceptance of those changes.
Information
Information Collection
- Information Provided by You: Name, contact details (email address, mailing address, phone number), business-related information (products, services, pricing, contacts, configurations, quotes, feedback, notes, and other user-generated content), additional information (location, preferred language), and communication history (call recordings, chats, social media interactions).
- Automatically Collected Information: Usage log data and device information (details on the use of the Services, time spent, IP address, date and time of visits, hardware and software information, device information, device events, unique identifiers, crash data, cookies, location data, and pages viewed or clicks).
Use of Information
- Create your client account and communicate with you.
- Personalize and enhance our Services.
- Respond to your inquiries and legal requirements.
- Promote our Services and send informative communications.
Sharing of Information
- Service Providers: To host our Services or analyze anonymous data, in accordance with confidentiality agreements.
- Legal Compliance: To comply with legal requirements or protect the rights and safety of Centralio and the public.
Security and Retention of Information
We implement adequate security measures to protect your information. Data is hosted by Amazon Web Services, Inc. (AWS) and is retained only for the necessary duration, after which it is securely destroyed following seven years of inactivity.
Third-Party Products
We use third-party data processing services, including AWS, Google Cloud, Google Analytics, Google Tag Manager, Google Ads, Pipedrive, HubSpot, LinkedIn, Meta, Mixpanel, Sendgrid, and YouTube, to enhance our Services and analyze anonymous data. We also use cookies to optimize your experience. You can disable cookies through your browser settings, though this may limit certain features. We are not responsible for the privacy practices of third-party websites or services accessible through our Services.
General Provisions
Requests
To withdraw your consent, access, or correct your personal information, or for any questions, comments, or complaints, please contact our Privacy Officer, Pierre-André Roy, at confidentiality[@]centralio.com. In accordance with the Personal Information Protection Act, you have the right to access and correct your data starting September 2023.
Policy Updates
We may update this Policy from time to time. Changes will be indicated with the update date. Your continued use of our Services after any modifications implies acceptance of those changes.
Acknowledgment
By providing information to Centralio, you consent to its processing in accordance with this Policy.